Refund & Cancellation Policy

Project‑based work

• Deposits are refundable within 7 days if no work has started.
• Milestone payments correspond to delivered work and are non‑refundable once approved.

Subscriptions & retainers

• Cancel anytime. Future periods are refunded in full; current period is non‑refundable once services are rendered.

EU/UK consumer rights

Where consumer laws apply, you may have a 14‑day cooling‑off period for distance contracts unless services begin with your consent.

How to request a refund

1. Email support@smartprintcares.com with your agreement or invoice number and reason.
2. We will review within 5–10 business days and confirm eligibility.

Chargebacks

Please contact us first to resolve issues. Unauthorized chargebacks may be disputed with documentation.